At Heat and Cool we are extremely proud of the high levels of customer service we provide. Our aim is always to exceed expectations and give you the best advice and service.
John arrived on time and offered a great advice on a new position for the outdoor unit to sit and within a couple hours had relocated the unit and it was back up and running and the site was left spotless. Great service grom a great company.
We want to commend John and Josh on their efforts to install our two heat pumps. They arrived on time and put my mind to rest by assuring me about how smoothly the installation would go before finishing the job in record time and leaving my property spotless. We would highly recomment Heat and Cool to anyone looking for Heat pumps.
Josh was absolutely amazing. He was professional eficient and went out of his way to make my experience fabulous. You have a gem in Josh and he represents your company with pride.
Sincerest compliments to your installer who did everything on his own and to the highest standard possible. Excellent work!
I just want to thank you and your team for the excellent and speedy heat pump installation. We’re really impressed with the service and with the heat pump.
Many thanks for the work done by your 2 very capable young men. It was a pleasure to have them and their work rate is amazing.
The two guys who turned up to install our unit were really great, Both super efficient, professional and friendly. Alex even took a few extra minutes to repair a downpipe for me as he had a couple of spare parts – nice touch!
I would like to say thank you for Guy’s awesome job. Everything in time, all professional, great people!
A year has passed and we have just spent our first winter with your wonderful heat pump.
This is just to advise that it worked like a charm and made all the difference in the world. For the first time since we have been in New Zealand (28 years), we have been warm over winter without having to bother with logs and fires etc.
There was the added bonus that it also warmed the floor above, so guests staying upstairs were very comfortable.
Many thanks for the way in which you helped us through the process.
Jon and his colleague came to my house as advised on Friday morning to install the upstairs bedroom unit as agreed. Not only were they on time, but they were polite, friendly, and helpful. They worked diligently for the better part of the day, without stopping for morning tea (which I offered) or for lunch.
I was most impressed with everything associated with the job. They were tidy in their work and professional. I’m always concerned about electrical work in my house, but I understood from both of them that each of them had electrical qualifications. There was a real sense of security in that for me.
Jon had explained to me how the unit would be installed and I did understand and appreciate that it did present some challenges. This was the reason that I selected this particular unit, of the 4 possible to be installed, to be the first one that I would trial with your company.
The installation, service, the look, and operation of the inside and outside units and all internal and external ducting and presentation have exceeded my expectations.
I was very impressed with the aesthetics of the outside unit. I was concerned initially that this would not be very attractive as I had seen many that were not. They covered piping, and the way it came down the outside of the house also did not look unattractive. The internal ducting, which had to go through my dressing room, had caused me some concern but the way it was installed and covered has resulted in a much more attractive job and what I had anticipated. The wiring and piping through the roof space were also installed and finished in a professional manner.
Overall, I have been very happy with every part of the process and do commend Jon, in particular for an excellent result.
Can you please pass on my thanks to Carl and the guys who did the job. Very impressed with the job they did, and my tenants are very happy with the heat pump. Just want to make sure they know we all really appreciate the good work they have done, and they have made a big difference to peoples comfort and happiness, thank you.
I appreciate the professionalism of your company. Carl offered good advice and our heat pump was installed quickly with good workmanship. The proof of this is one week later I have had him back to quote for the installation of a second unit.
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